Terms & Conditions

Introduction

These Terms and Conditions govern your use of Verdant Isle's services and facilities. By making an inquiry, booking, or staying with us, you agree to these terms. Please read them carefully before proceeding with arrangements.

These terms constitute a binding agreement between you ("Guest," "you," or "your") and Verdant Isle ("we," "us," or "our"). If you do not agree with these terms, please do not proceed with booking or using our services.

Definitions

• "Services" refers to all accommodations, wellness offerings, gathering support, and related services provided by Verdant Isle
• "Guest" means any individual who books, stays at, or uses our services
• "Booking" refers to any confirmed arrangement for services, whether or not payment has been completed
• "Property" means the physical location at 11 Northshore Drive, Punggol Waterway, Singapore 828628
• "Agreement" means these Terms and Conditions along with any service-specific terms provided at booking

Booking and Reservations

Booking Process

Arrangements are confirmed through direct communication with our team following initial inquiry. We require pre-arrival consultation to understand your needs and prepare appropriately. Booking is complete once we issue written confirmation and receive required deposit.

Age Requirements

The primary guest making the booking must be at least 21 years old. Guests under 18 must be accompanied by a parent or legal guardian throughout their stay.

Accuracy of Information

You are responsible for providing accurate information during the booking process, including contact details, dietary requirements, health considerations, and any special needs. Inaccurate information may affect our ability to provide appropriate service.

Modifications

Changes to confirmed bookings can be requested by contacting us directly. We accommodate modifications when possible, subject to availability. Changes made within 14 days of arrival may incur administrative fees.

Payment Terms

Currency and Pricing

All prices are quoted in Singapore Dollars (S$) unless otherwise stated. Quoted prices include applicable taxes. Service charges, when applicable, are stated separately.

Payment Schedule

A deposit of 30% is required at booking confirmation. The remaining balance is due 14 days before arrival. For bookings made within 14 days of arrival, full payment is required at confirmation.

Accepted Methods

We accept major credit cards, bank transfers, and payments through partnered financial institutions. Payment details are provided at booking confirmation.

Price Changes

Once a booking is confirmed and deposit received, the agreed price remains fixed regardless of subsequent rate changes. However, we reserve the right to adjust prices for new bookings at any time.

Cancellation and Refund Policy

Cancellation by Guest

Cancellations must be submitted in writing to [email protected]. The following refund structure applies:

• More than 30 days before arrival: Full refund minus 10% administrative fee
• 15-30 days before arrival: 50% refund of total amount paid
• Less than 15 days before arrival: No refund

Non-Refundable Items

Certain services, when booked, may be non-refundable. These include special practitioner engagements, third-party services, and customized arrangements that require advance commitment. Such items are clearly identified at booking.

Refund Processing

Approved refunds are processed within 14 business days to the original payment method. Bank processing times may vary.

Guest Responsibilities

Conduct

Guests are expected to behave respectfully toward staff, other guests, and the property. We maintain a quiet, contemplative environment. Activities that significantly disturb others may result in a request to modify behavior or, in severe cases, termination of stay without refund.

Property Care

Guests are responsible for any damage to property, furnishings, or equipment beyond normal wear. Charges for repair or replacement will be billed to the payment method on file.

Safety and Security

Guests must comply with all safety regulations and instructions provided by staff. We are not liable for valuables left in accommodations. Safe storage is available upon request.

Health Considerations

Guests must disclose any health conditions that may affect their ability to participate in activities or receive treatments. Wellness services are not medical care and should not substitute for professional medical advice.

Prohibited Activities

The following activities are not permitted on the property:

• Illegal activities of any kind
• Smoking in non-designated areas
• Bringing unauthorized guests onto the property
• Operating commercial activities without prior written permission
• Disturbing wildlife or damaging natural features
• Recording or photographing other guests without explicit consent

Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by Verdant Isle or used with permission. This content is protected by copyright and trademark laws.

You may view and use website content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works without written permission.

Any photographs, testimonials, or content you provide to us may be used for marketing purposes unless you explicitly decline such use.

Limitation of Liability

Services are provided on an "as is" basis. While we strive for high standards, we make no guarantees about specific outcomes from wellness programs or other services.

To the fullest extent permitted by Singapore law, Verdant Isle is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services. This includes, but is not limited to, loss of profits, data, or opportunities.

Our total liability for any claim related to your stay is limited to the amount you paid for services.

We are not responsible for events beyond our control, including natural disasters, government actions, utility failures, or other force majeure circumstances.

Termination

By Guest

You may terminate your stay early by providing notice to staff. Early departure does not entitle you to refund for unused portions unless specifically agreed upon at booking.

By Verdant Isle

We reserve the right to terminate a guest's stay without refund if they violate these terms, engage in prohibited activities, or create unsafe or uncomfortable conditions for staff or other guests.

Effect of Termination

Upon termination, you must vacate the property promptly and settle any outstanding charges. Certain obligations, including those related to confidentiality and intellectual property, survive termination.

Dispute Resolution

Informal Resolution

If you have concerns during your stay or afterward, please contact us at [email protected] or +65 6384 2759. We commit to addressing concerns promptly and fairly.

Governing Law

These terms are governed by Singapore law. Any disputes will be resolved in Singapore courts, which have exclusive jurisdiction.

Mediation

Before pursuing legal action, parties agree to attempt mediation through a mutually agreed mediator. This process aims to resolve disputes efficiently and amicably.

General Provisions

Entire Agreement

These Terms and Conditions, along with any service-specific terms provided at booking, constitute the entire agreement between you and Verdant Isle regarding your stay.

Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

Assignment

You may not transfer your booking or these terms to another party without our written consent. We may assign our rights and obligations to affiliated entities or successors.

Notices

Official notices should be sent to [email protected] or our physical address. We will send notices to the contact information you provided at booking.

Changes to These Terms

We may update these Terms and Conditions periodically. Changes apply to bookings made after the effective date of the updated terms.

For existing bookings, the terms in effect at the time of booking confirmation apply unless changes are required by law.

Contact Information

For questions about these Terms and Conditions: