Privacy Policy

Introduction

At Verdant Isle, we recognize that your privacy matters. This policy explains how we collect, use, protect, and share personal information when you interact with our services. We follow Singapore's Personal Data Protection Act (PDPA) and maintain practices designed to safeguard the information you entrust to us.

This policy applies to all guests, prospective guests, and visitors to our website. By engaging with our services, you acknowledge the practices described here.

Information We Collect

Contact and Identification

We collect basic identification details when you inquire about our services or make arrangements. This typically includes your name, email address, phone number, and mailing address if provided. For booking purposes, we may also collect payment information and identification documents as required by local hospitality regulations.

Preference Information

To provide personalized service, we gather information about your preferences during pre-arrival consultations and throughout your stay. This includes dietary requirements, wellness goals, accommodation preferences, activity interests, and any special requests or considerations you share with us.

Usage and Technical Data

Our website collects standard technical information through cookies and similar technologies. This includes your device type, browser information, IP address, pages visited, and how you interact with our site. This helps us understand how visitors use our website and improve their experience.

Communication Records

We maintain records of conversations with you—whether by email, phone, or in person—to ensure continuity of service and address any questions or concerns that arise.

Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you provide information voluntarily through our inquiry forms or during consultations
• Contract Fulfillment: To provide the services you've arranged with us
• Legitimate Interest: To improve our services and communicate relevant updates
• Legal Obligation: To comply with hospitality industry regulations and financial reporting requirements

How We Use Your Information

Service Delivery

The primary use of your information is providing the services you've arranged. This includes coordinating your arrival, preparing accommodations according to your preferences, scheduling wellness sessions, arranging gatherings, and ensuring dietary requirements are met.

Communication

We use your contact information to respond to inquiries, confirm arrangements, provide updates about your stay, and address any questions or concerns. With your permission, we may also send occasional updates about our services.

Service Improvement

Aggregated and anonymized information helps us understand usage patterns and improve our offerings. We analyze trends to refine our services while protecting individual privacy.

Legal Compliance

We maintain records as required by Singapore regulations governing hospitality operations, financial transactions, and data protection.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Booking Records: Maintained for seven years to comply with financial regulations
• Preference Information: Retained for three years or until you request deletion
• Communication Records: Kept for two years for quality assurance purposes
• Website Analytics: Aggregated data retained indefinitely; individual visitor data deleted after 26 months

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection protocols
• Incident response procedures for potential breaches

In the event of a data breach that may affect your rights, we will notify you and relevant authorities as required by law.

Your Rights

Under Singapore's PDPA and international data protection principles, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Ask us to limit how we use your information
• Portability: Receive your information in a structured, commonly used format
• Object: Decline certain uses of your information
• Withdraw Consent: Remove permission previously given for specific processing activities

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Third-Party Services

We work with select third-party service providers to deliver our services effectively. These partners process personal information only as needed and under strict confidentiality agreements.

Service Categories

• Website Hosting: Secure infrastructure for our online presence
• Payment Processing: Secure transaction handling through established financial institutions
• Analytics: Website usage analysis to improve user experience
• Communication Tools: Email and messaging platforms for guest correspondence

We vet third-party providers for their data protection practices and only share information necessary for them to perform their specific functions.

International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we need to transfer information internationally—for instance, when working with service providers located elsewhere—we ensure appropriate safeguards are in place.

These safeguards include standard contractual clauses, adequacy decisions, and other mechanisms approved by Singapore data protection authorities.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings, though some features of our website may not function properly if cookies are disabled.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email if we have your contact information, or by posting a notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically.

Contact Us

For questions about this privacy policy or our data practices, please contact: